Changed your mind
We propose a voluntary 14-day return request window from delivery for unused, unopened items with the original seal, accessories and packaging intact. The customer would cover return shipping for a change of mind. Opened or used fragrances would not qualify for this voluntary return route. Final eligibility and refund timing will be confirmed before sales open.
Damaged, faulty or incorrect goods
The unopened-item restriction does not apply to a valid claim for defective, damaged or incorrectly supplied goods. We will assess the issue and arrange the appropriate remedy under applicable Singapore consumer law, which may include replacement, refund or another available remedy. Reasonable return costs for an accepted fault or supply error will be covered by us.
Our quality commitment
We intend to stand behind products that match their final description and specifications. We do not currently offer a separate commercial warranty of a fixed duration. A specific scent lifespan, therapeutic benefit or no-flip performance is not guaranteed while development and testing continue.
Refunds & your rights
Approved refunds are intended to return to the original payment method; processing times will be disclosed in the final policy. Any refund will reflect the amount actually paid, including an applied discount. Nothing in this policy excludes mandatory consumer rights or makes a short reporting window a condition of those rights.