Destination, cost & timing
At launch, eligible postcodes, delivery charges, estimated dispatch and transit times will be shown before payment. Delivery dates will be estimates unless expressly guaranteed. We have not yet committed to a courier or a free-delivery threshold.
Receiving your fragrance
Please check the parcel on arrival. If it is damaged, leaking, incomplete or incorrect, stop using the product, retain the packaging where safe and contact us through the customer-care channel that will be published before launch. Photographs and the order reference can help us investigate; prompt reporting does not replace your statutory rights.
Address changes & international orders
Address changes will depend on whether an order has already been dispatched. International delivery is not yet offered. Any later cross-border service will be subject to carrier acceptance of the final formulation, destination rules and clearly disclosed duties and charges.